Refund policy

REFUND & RETURN POLICY

Last Updated: June 22, 2026

At Bold Chase, customer satisfaction is important to us.

RETURNS

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must be unused, in their original condition, and returned in their original packaging.

NON-RETURNABLE ITEMS

Due to the perishable nature of live plants, live plants are generally non-returnable unless they arrive damaged, defective, or in poor condition.

RETURN PROCESS

To initiate a return, please contact us at support@boldchase.store with your order number and a description of the issue.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was received.

DAMAGED OR DEFECTIVE ITEMS

If your plant or product arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the damage.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

EXCHANGES

We replace items only if they are defective, damaged, or incorrect.

CANCELLATIONS

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

CONTACT US

For all return and refund inquiries, contact:

support@boldchase.store